Horatio
CX Trends in 2022

CX Trends in 2022

During 2021, commerce and retail was all over the map. Some industries thrived while others floundered due to the ongoing pandemic and labor shortages, supply chain disruptions and other unforeseen challenges. That said, in general, e-commerce grew...

Can a rewards program build customer loyalty?

Can a rewards program build customer loyalty?

Today, more than ever, businesses are looking into new strategies of providing the best value to customers – a value-prop they can’t get anywhere else. Everyone wants to stay alive and remain competitive amid the pandemic. The thing is, loyal...

4 Ways to Improve the Quality of Your Customer Service Team

4 Ways to Improve the Quality of Your Customer Service Team

This is a guest post contributed by Klaus. Nine out of ten customer support leaders believe that customer expectations are higher than ever. Do you agree?  If you’re nodding your head, you’re on the right track. But chances are your competitors...

Outsource & Conquer: Why outsourcing CX this year is more important than ever before

Outsource & Conquer: Why outsourcing CX this year is more important than ever before

This year it seems the holiday season has crept upon us, even faster than years past. Early holiday promotion coupled with the global supply chain issues has led to a unique time for the CX industry worldwide… Customer demands and inquiries have...

Understanding Customer Experience and its Benefits to Your Organization

Understanding Customer Experience and its Benefits to Your Organization

Customers are the backbone of your business. Making them happy is the best way to promote loyalty, repeat purchases, and grow your business. This begins by creating the best experience for your customers.  Statistics from GlobeNewswire show that...

Don’t forget the Customer Experience this Black Friday & Cyber Monday

Don’t forget the Customer Experience this Black Friday & Cyber Monday

This year, amid the pandemic supply chain shortages and recent shipping delays, consumers are already planning for the holidays well before the season. In fact, according to a new survey from logistics startup parcelLab and third-party research firm...

How brands can give the gift of CX this Holiday

How brands can give the gift of CX this Holiday

Every year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in midsummer and “Christmas in July,” once just an expression for mid-summer sales, now almost seems to be about the...

CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY  Ahí nace ¡Hire Horatio!  Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...

1 2 3 4 5