Love what you do

It’s not just customers who love Horatio,
our employees love working here too.

At Horatio, we are all about our culture – one that focuses on each employee’s autonomy to make decisions, be a team-player, and grow within our organization. We care deeply about building a culture that embodies our values. We want to create an environment of excellence in everything we do. Customers compare every interaction they have to the best customer service experience they have ever had – and we want that BEST experience to be with Horatio. We are setting the benchmark for what it means to offer the best customer service in the business! Our values help us make sure we achieve that every single day.

People first culture

At Horatio, we are all about our culture – one that focuses on each employee’s autonomy to make decisions, be a team-player and grow within our organization. We care deeply about building a culture that embodies our values. We want to create an environment of excellence in everything we do. Customers compare every interaction they have to the best customer service experience they have ever had – and we want that BEST experience to be with Horatio. We are setting the benchmark for what it means to offer the best customer service in the business! Our values help us make sure we achieve that every single day.

Our Values

Horatio is a values-driven organization. Here is what we believe in:
Integrity is the foundation of everything we do at Horatio. Without integrity, we are nothing. We always do the right thing in the right way. No exceptions.
Excellence is not a skill – it’s an attitude. It is the gradual result of always striving to do better. It is what we offer our clients, day in and day out.
Have passion in what you do – it’s how you truly make a difference. You are doing important work so be passionate about the lives you’re touching.
Respect your Horatio family, your clients, their customers, and most importantly – yourself.
Horatio is a family that, at its core, is built entirely on teamwork. We support each other to help us grow and become better versions of ourselves, together.

#whyhoratio

We believe it’s about rallying people who enjoy each other’s company and respect each other’s skill. We’re building a movement—from our office in New York City to our office in the Dominican Republic – you can follow it all at #whyhoratio.

Your Career

We’re really focused on creating an employee-focused organization where you feel comfortable being yourself, doing your best work, and enjoying the people around you. We believe that happy employees lead to better customer experiences, leading to happy clients and customers.

​Our goal is to offer you the tools to grow your skills, knowledge, and mind to advance your career. We have a vested interest in your career growth, success, and most importantly – happiness.

Benefits

Work well

Interesting and cool clients. We work with many entrepreneurs, start-ups, and small businesses that are creating companies that are truly changing the world! This is your chance to be a part of that change! 

Free meals every day. Food tastes better when you’re eating together. We provide catered meals every day. On a diet? We have healthy options too! 

Casual dress code. No boring corporate office attire here. 

Commuter benefits. We provide in-office employees with Uber and other transportation options

Live well

Flexible work from home setup.  We’ll hook up your up with a laptop so you can work wherever you feel more comfortable in the office or at home and live a balanced and fulfilling personal life

Team-building and social events. Shoutouts, surprise performance bonuses, team offsites, anniversary parties, and more.

Horatio Swag. Proudly wear you free Horatio gear wherever you go!  

Grow well

Education support. All employees receive reimbursement for conferences, training or education.

Financial management courses. It’s never too early or too late to start saving. We provide financial management courses so you can learn how to manage your money for the long run

Be well

Gym reimbursement and weekly yoga classes. We are big fans of living an active healthy lifestyle

Full health coverage. Generous health coverage for all our employees. Nobody gets sick on our watch

Contact Us

New York City

Miami

Dominican Republic

Ready to join our family?

Horatio offers an incredible range of opportunities for people across all teams—from customer experience to social media, to human resources and beyond. We’re growing fast and always looking to add fresh, ambitious minds to the team. Join us!

Your Work Matters

At Horatio, the work you are doing really matters! Every day, you will be touching the lives of hundreds of people all around the world. We do not just follow a process – we build relationships with customers. The work you are doing is so important because you are on the front lines of every customer interaction. You speak to customers more than the client’s CEO! You are the one shaping the perception people have of our clients across the globe. A great, personal experience with you means someone’s day is brighter, easier, and more fulfilling. Through your work, you are impacting the lives of so many different people in so many different stages of their lives. Your ability to connect with people on a personal, human level will bring a smile to their faces. It’s no wonder our clients tell us that our Horatios are the most important people in their organization.

​You are the real heroes!

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Get in touch with us!