TRUST & SAFETY
Unfortunately in today’s digital world, all users are exposed to risks of harm. Our dedicated team of agents will ensure that your website is being moderated with the leading technologies and a nuanced approach to protecting your content.


OUR TRUST & SAFETY SERVICES
Through our meticulous attention to detail and our empathetic touch, Horatio will ensure your team and digital assets are provided with the utmost protection.
We are all vulnerable
Reduce the risk! Users can be exposed to harm, fraud, or other behaviors that are outside of your brand’s community guidelines. Our team will create a safe and inclusive environment for users, allowing platforms to build and maintain relationships while growing the size and diversity of the audience.
We’ll protect your people
A lack of trust and safety leads to a loss of users. Horatio focuses on building effective Trust and Safety programs that safeguard an inclusive and secure environment for users. At the same time, these features allow your platforms to flourish. Allow our team to build and maintain relationships while concurrently growing the size and diversity of your audience.
Optimize your brand experience
Our extensive network of experienced reviewers in combination with our latest artificial intelligence (AI) technology can help you moderate content at scale. Horatio partners with social networks, apps, gaming, community platforms, and streaming services helping to keep their platforms safe and secure.
TRUSTED BY
WHY CHOOSE US
There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless integration with your team
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Nearshore and
English-proficient
Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.
Your agents
are only yours
Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.
Your
perfect match
Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.
Real time
customer feedback
You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.
Low staff
turnover
We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.
MEET OUR GREATEST ASSET
People of Horatio

HOW HORATIO BENEFITS YOU
In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.
Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.
When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.
Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK
Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.
Our clients love us
Not sure if outsourcing is the right fit for you?
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You are just one click away from dedicated, customized, truly game-changing customer support.