OUTSOURCING AS SMART AS YOU ARE
Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing!


TRUSTED BY
AS SEEN ON
BECAUSE WOWING YOUR CUSTOMERS IS GOOD FOR BUSINESS
IMPROVE
RESPONSE TIME
Customers don’t like waiting. With Horatio on your team, they won’t. Our average First Response Time is 2 hours.
INCREASE SATISFACTION SCORE
Our efficient workflows reduce customer response times and result in a whopping 96% CSAT on average.
Boost
conversion RATE
Fewer staffing costs plus customer support designed to turn browsers to buyers equals 15% conversion increase.
MAKING A DIFFERENCE FOR YOUR CUSTOMERS
We are more than just a customer support solution, we are an extension of your company. As you grow, we grow. As you change, we change. We are there every step of the way to support your ever changing needs.
HOW WE’LL SAVE YOU TIME AND MONEY

Our people are at the heart of everything we do. We match your company’s style with a dedicated team of agents proud to represent your brand values and voice.
- Customer support
- Back office support
- Trust & Safety
- Compliance & Fraud
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well.
Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs.
Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms.
We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations.
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well.
Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs.
Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms.
We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations.
WHY CHOOSE US
There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless integration with your team
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Nearshore and
English-proficient
Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.
Your agents
are only yours
Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.
Your
perfect match
Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.
Real time
customer feedback
You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.
Low staff
turnover
We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.
AWARDS




















MEET OUR GREATEST ASSET
People of Horatio

HOW HORATIO BENEFITS YOU
In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.
Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.
When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.
Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK
Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.
OUR CLIENTS LOVE US

You are just one click away from dedicated, customized, truly game-changing customer support.