Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing!
Customers don’t like waiting. With Horatio on your team, they won’t. Our average First Response Time is 2 hours.
Our efficient workflows reduce customer response times and result in a whopping 96% CSAT on average.
Fewer staffing costs plus customer support designed to turn browsers to buyers equals 15% conversion increase.
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well.
Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs.
Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms.
We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations.
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well.
Horatio provides a nuanced approach to moderating your content. We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs.
Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms.
We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations.
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Hire Horatio provides world-class customer experience support and we want to partner with you.
“We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!”
“Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!”
“Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”
“We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.”
“We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!”
“Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year.”
“Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!”
New York City
900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com
Santo Domingo
Metro Plaza, 4th Floor
Santo Domingo, Rep. Dom.
recruitment@hirehoratio.co
Miami
951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com
Santiago
Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co
Colombia
Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co
New York City
900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com
Santo Domingo
Metro Plaza, 4th Floor Santo Domingo, Rep. Dom. recruitment@hirehoratio.co
Miami
951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com
Santiago
Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co
Colombia
Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co
New York City
900 Broadway, Suite 404 New York, NY, 10003 info@hirehoratio.com
Santo Domingo
Metro Plaza, 4th Floor Santo Domingo, Rep. Dom. recruitment@hirehoratio.co
Miami
951 Brickell Ave, Suite 3307 Miami, FL, 33131 info@hirehoratio.com
Santiago
Ave 27 de Febrero. Edificio Aney Muñoz I, Pisos 5 y 6 Jardines Metropolitanos Santiago, Rep. Dom. recruitment@hirehoratio.co
Colombia
Centro Empresarial Colina, Av. Boyacá #152-60, Oficina 501, Bogotá, Colombia co_recruitment@hirehoratio.co