OUTSOURCING AS SMART AS YOU ARE
Customer experience support that feels like part of your team. The perfect fit for you. Working only for you. How refreshing!
TRUSTED BY
BECAUSE WOWING YOUR CUSTOMERS IS GOOD FOR BUSINESS
IMPROVE
RESPONSE TIME
Customers don’t like waiting. With Horatio on your team, they won’t. Our average First Response Time is 2 hours.
INCREASE SATISFACTION SCORE
Our efficient workflows reduce customer response times and result in a whopping 96% CSAT on average.
Boost
conversion RATE
Fewer staffing costs plus customer support designed to turn browsers to buyers equals 15% conversion increase.
MAKING A DIFFERENCE FOR YOUR CUSTOMERS
We are more than just a customer support solution, we are an extension of your company. As you grow, we grow. As you change, we change. We are there every step of the way to support your ever changing needs.
HOW WE’LL SAVE YOU TIME AND MONEY
Our people are at the heart of everything we do. We match your company’s style with a dedicated team of agents proud to represent your brand values and voice.
- Customer support
- Back office support
- Content moderation
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board.
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.
WHY CHOOSE US
There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless integration with your team
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Nearshore and
English-proficient
Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.
Your agents
are only yours
Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.
Your
perfect match
Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.
Real time
customer feedback
You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.
Low staff
turnover
We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.
MEET OUR GREATEST ASSET
People of Horatio
HOW HORATIO BENEFITS YOU
In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.
Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.
When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.
Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.
WE KNOW YOUR TECH STACK
Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.
OUR CLIENTS LOVE US
“Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!”
Alex Uruchurtu
Chief Product Officer - Dr. Squatch
“Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year. “
Ryan Lupberger and Zach Bedrosian
Co-Founders of Cleancult
“We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!”
Nicole Mavraganis
Director of Sales - Zola
“We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.”
Sam Avoian
Director of Customer Experience - This Saves Lives
“Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”
Steve O’Dell
Founder - Tenzo Tea
“Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!”
Laura Wright
Senior Operations Manager - The Inside
“We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!”
Luana Barbosa
Head of CX and Marketing - Starface World
OUR STORIES
Jose came to America from the Dominican Republic for college. Upon graduation, he got a start in business in Wall Street, where he helped rebuild Morgan Stanley’s Latin American portfolio. After eight years, he decided to go to business school....
Jun 24, 2021
Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?
Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...
May 28, 2021
Rita has been working in the customer service industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s...
May 28, 2021
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