The Key to Converting Customers into Brand Loyalists

Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...

We know, it sounds a little clickbait-ish… but for once, the fantastic headline is not only true – it might actually be modest! There is actually a single website addition that can raise your revenue by an average of 40 percent or more. ...

Jose came to America from the Dominican Republic for college. Upon graduation, he got a start in business in Wall Street, where he helped rebuild Morgan Stanley’s Latin American portfolio. After eight years, he decided to go to business school....

Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...

Rita has been working in the customer service industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s...

Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your...

Alex is the COO of Horatio and is responsible for operations and client service. Prior to founding Horatio, Alex was a Vice President at J.P. Morgan’s real estate investment group. Alex also worked in the private bank at J.P. Morgan Asset Management....

The world is facing a massive public health and economic crisis, and there are few industries who will be immune to these shocks. It’s going to be a difficult next few months, but the strength and resilience our clients have demonstrated gives us...

Now is the time to rethink your customer communication strategy and display integrity, empathy, and a willingness to adapt in order to build long term partnerships that will outlast the pandemic. We have outlined a few key steps that you can take to...