Pesos Pesados Podcast - Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your...

Alex is the COO of Horatio and is responsible for operations and client service. Prior to founding Horatio, Alex was a Vice President at J.P. Morgan’s real estate investment group. Alex also worked in the private bank at J.P. Morgan Asset Management....

The world is facing a massive public health and economic crisis, and there are few industries who will be immune to these shocks. It’s going to be a difficult next few months, but the strength and resilience our clients have demonstrated gives us...

Now is the time to rethink your customer communication strategy and display integrity, empathy, and a willingness to adapt in order to build long term partnerships that will outlast the pandemic. We have outlined a few key steps that you can take to...

Whether they come in following a busy holiday season or steadily in other times, returns and refunds are part of any ecommerce business. While it may sound like returns and refunds mean a loss of customer loyalty and revenue, it’s indicated that...