4 Ways to Improve the Quality of Your Customer Service Team

This year it seems the holiday season has crept upon us, even faster than years past. Early holiday promotion coupled with the global supply chain issues has led to a unique time for the CX industry worldwide… Customer demands and inquiries have...

Customers are the backbone of your business. Making them happy is the best way to promote loyalty, repeat purchases, and grow your business. This begins by creating the best experience for your customers.  Statistics from GlobeNewswire show that...

This year, amid the pandemic supply chain shortages and recent shipping delays, consumers are already planning for the holidays well before the season. In fact, according to a new survey from logistics startup parcelLab and third-party research firm...

Every year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in midsummer and “Christmas in July,” once just an expression for mid-summer sales, now almost seems to be about the...

Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...

Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY  Ahí nace ¡Hire Horatio!  Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...

Companies are getting better at enticing and retaining their most important resources: their employees. Businesses reap big benefits by ensuring their employees feel a sense of belongingness. Often, however, it can feel daunting on where to start when...

More than ever before, amid the pandemic and current global economy, every business depends on customers to not only survive but thrive. As cliché as it may be, first impressions fundamentally matter. Turning a first-time customer into a repeat customer...

Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...