A Rising Center for Outsourcing Excellence

Santo Domingo, Dominican Republic

Metro Plaza, 4th Floor, Santo Domingo, Rep. Dom.

The Dominican Republic’s cultural affinity with the United States, combined with its proximity, historical and economic ties, make it an ideal destination for companies looking to outsource their operations with Horatio. The country’s significant population of bilingual and English-speaking professionals further reinforces its position as a favored location for outsourcing services.

2200

Seat capacity

Our Santo Domingo office spans over 130,000 square feet, providing a state-of-the-art and a flexible environment that accommodates our changing business needs.

Santiago, Dominican Republic

Ave. 27 de Febrero, Edificio Aney Muñoz I, 5th and 6th Floor, Jardines Metropolitanos, Santiago, Rep. Dom.

As the second-largest city in the country, Santiago boasts a strong educational system, with top universities offering degrees in fields relevant to customer experience (CX). This ensures that our clients benefit from an outstanding workforce that is capable of meeting all of their outsourcing needs.

500

Seat capacity

Found in the northern region of the country, it can be easily reached through local transportation routes.

Looking for a job?

WHY CHOOSE US

There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless

Seamless integration
with your team

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Nearshore

Nearshore and
English-proficient

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Caring

Your agents
are only yours

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Perfect match

Your
perfect match

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Feedback

Real time
customer feedback

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Turnover

Low staff
turnover

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

OPEN POSITIONS

Customer Experience Associate

Santo Domingo & Santiago
Full Time
Client Services

Human Resources Lead (STI)

Santiago, Dominican Republic

Full Time

Human Resources

Learning & Development Specialist (STI)

Santiago, Dominican Republic

Full Time

Learning & Development

Art Director (SDQ)

Santo Domingo, Distrito Nacional, Dominican Republic

Full Time

Zendesk Implementation Expert (SDQ)

Santo Domingo, Dominican Republic

Full Time

Client Implementation

Senior Advertising Graphic Designer (SDQ)

Santo Domingo, Distrito Nacional, Dominican Republic

Full Time

Client Services

Software Implementation Specialist (SDQ)

Santo Domingo, Dominican Republic

Full Time

Client Implementation

Environmental Health and Safety Specialist (SDQ)

Santo Domingo, Distrito Nacional, Dominican Republic

Full Time

Facilities

Training Manager (SDQ)

Santo Domingo, Dominican Republic

Full Time

Training