Patients expect more. We deliver
For many brands in the healthcare and healthtech space, customer experience is hindered by legacy contact center systems. With Horatio on board, that problem will disappear. Utilizing omnichannel support technology and coverage, our CX agents will create a frictionless experience by giving users the freedom to interact with your brand through their preferred contact method.
TRUSTED BY
HEALTHCARE AND HEALTHTECH
HOW WE CAN HELP YOU GROW YOUR BRAND
- Customer Support
- Back Office Support
- Content Moderation
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.
Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board
You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.
Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job.
Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.
WHY CHOOSE US
There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.
Seamless integration with your team
Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."
Nearshore and
English-proficient
Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.
Your agents
are only yours
Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.
Your
perfect match
Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.
Real time
customer feedback
You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.
Low staff
turnover
We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.
HOW HORATIO BENEFITS YOU
In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.
Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.
Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.
When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.
Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.
Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK
Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.
OUR CLIENTS LOVE US
Not sure if outsourcing is the right fit for you?
Take our quiz
You are just one click away from dedicated, customized, truly game-changing customer support.