Horatio

TAKE YOUR CUSTOMER EXPERIENCE TO NEW HEIGHTS

Your custom-fit, tech-enabled customer service support with an in-house feel

A FRESH APPROACH TO CUSTOMER SERVICE

Our frontline CX support puts your brand and customers first. As loyal brand representatives, we’re a central part of your team.

With the click of a button, e-commerce customers are now able to order anything from a taxi to a late-night pizza. Yet, as a growing brand, do you have the time to respond to every request in a matter of minutes? We do.  In the digital age of chatbots and AI interactions, let our frontline CX support teams respond to your customers with brand-focused, personalized and consistent responses across all channels.  As loyal brand representatives, Horatio agents will become a central part of your team and make a lasting mark on your business by increasing conversion and decreasing churn rates.  Dedicated only to your brand, Horatio’s agents create a top-tier customer experience that will keep your customers coming back.

TRUSTED BY

OMNICHANNEL COVERAGE

Your customers have preferred ways of getting in touch. We use them all.

  • SMS
  • Chat
  • Voice
  • Email
  • Social

SMS

Quick and direct, SMS is a great channel for conversational customer service. Our text-savvy team will help you stay on top of your fast-moving SMS chat and add a personal touch to each and every customer response.

Chat

For many, chat is the holy grail of customer service as it allows for a real-time resolution by interacting with a real human. Our chat services will respond in your brand’s tone and provide personalized help based on the customer’s history.

Voice

If their query is complicated, customers prefer phone conversations to other customer service channels. Our solutions-oriented agents are primed to show empathy to your customers as they deliver a quick and satisfying resolution. 

Email

Whereas phone is best for complicated requests, email is the preferred option for simple customer service queries. Our email support allows for customers to reach out at any time and receive a quality, on-brand response in line with your customized playbook.

Social

Customer inquiries received via social media (the preferred choice for Gen Z) can be visible to anyone. That’s why our CX team will respond swiftly to ensure a positive outcome. After all, happy customers equal higher revenue.

Quick and direct, SMS is a great channel for conversational customer service. Our text-savvy team will help you stay on top of your fast-moving SMS chat and add a personal touch to each and every customer response.

For many, chat is the holy grail of customer service as it allows for a real-time resolution by interacting with a real human. Our chat services will respond in your brand’s tone and provide personalized help based on the customer’s history.

If their query is complicated, customers prefer phone conversations to other customer service channels. Our solutions-oriented agents are primed to show empathy to your customers as they deliver a quick and satisfying resolution. 

Whereas phone is best for complicated requests, email is the preferred option for simple customer service queries. Our email support allows for customers to reach out at any time and receive a quality, on-brand response in line with your customized playbook.

Customer inquiries received via social media (the preferred choice for Gen Z) can be visible to anyone. That’s why our CX team will respond swiftly to ensure a positive outcome. After all, happy customers equal higher revenue.

WHY CHOOSE US

There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.

Seamless

Seamless integration with your team

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Nearshore

Nearshore and
English-proficient

Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.

Caring

Your agents
are only yours

Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.

Perfect match

Your
perfect match

Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.

Feedback

Real time
customer feedback

You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.

Turnover

Low staff
turnover

We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.

MEET OUR GREATEST ASSET

People of Horatio

Horatio Meet our great asset

HOW HORATIO BENEFITS YOU

In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.

Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.

Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.

When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.

Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.

Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK

Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.

We’ll let the numbers speak

96%

Average Horatio
Client CSAT

2hrs

Average Client First
Response Time (E-mail)

27min

Average Client
First Response Time (Social)

100k

5 star client reviews

50%

Reduction in costs

15%

Increase in chat conversion

OUR CLIENTS LOVE US

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!”

Alex Uruchurtu

Chief Product Officer - Dr. Squatch

“Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year. “

Ryan Lupberger and Zach Bedrosian

Co-Founders of Cleancult

“We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!”

Nicole Mavraganis

Director of Sales - Zola

“We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.”

Sam Avoian

Director of Customer Experience - This Saves Lives

“Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”

Steve O’Dell

Founder - Tenzo Tea

“Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!”

Laura Wright

Senior Operations Manager - The Inside

“We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!”

Luana Barbosa

Head of CX and Marketing - Starface World

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