Horatio

TRAVEL AND HOSPITALITY

Your passport to exceptional customer experience

We can help your CX take off

Today’s busy travelers are entitled to a customer experience without delays and turbulence-free. We have the necessary expertise, technology, and insight to ensure your customer’s  journey will always be smooth-sailing. We also believe in providing personalized responses and omnichannel support coverage, similar to a white glove concierge experience. Choosing Horatio is booking your customers a one-way trip to exceptional CX.

TRUSTED BY

TRAVEL AND HOSPITALITY

HOW WE CAN HELP YOU GROW YOUR BRAND

  • Customer Support
  • Back Office Support
  • Content Moderation

Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board

You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.

Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job. 

Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.

Our goal is to make life easier for your customers. Our agents are proactive, passionate, and create personal connections. They specialize in niche industries. They know your sector. They speak your lingo. Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team. You’ll be proud to have them on board

You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated. Available via Slack, phone, and email we’re only ever a message away. Plus, your team is just that – yours. Think of us as a team member in the office next door.

Have a lot of daily or weekly tasks that keep piling up? Let Horatio take that off your plate. Billing inquiries. Scheduling. Data entry. Invoice processing. We do it all. In fact, our tailored support means we’ll listen to your needs and assemble the best team for the job. 

Too busy to monitor what people are saying about your brand online? Let our dedicated, bilingual team take care of everything. From identifying, flagging, and removing unsuitable material, to responding to comments you receive on social media, we have the meticulous attention to detail required to ensure your online presence is in line with your content and brand strategy.

WHY CHOOSE US

There are many reasons why some of the fastest growing companies choose Horatio to increase customer satisfaction, brand loyalty, and profits. Let’s take a look.

Seamless

Seamless integration with your team

Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company."

Nearshore

Nearshore and
English-proficient

Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo.

Caring

Your agents
are only yours

Your Horatio team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring.

Perfect match

Your
perfect match

Selecting your team isn't random. We match you with agents who share your brand values. So it's less of a blind date and more of a perfect match.

Feedback

Real time
customer feedback

You'll never miss a five star review again as your dedicated team will provide constant updates on what's hot (and what's not) on your social channels.

Turnover

Low staff
turnover

We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.

HOW HORATIO BENEFITS YOU

In no time, we’ll give you a team of dedicated agents that understand your customers, brand voice, and procedures.

Whether it’s phone calls, e-mails, live chat, SMS, Facebook, Instagram, TikTok, Amazon, or other platforms, we’ve got you covered. We use a full range of channels so your customers can get in touch via their preferred method. More channels. More happy customers.

Got a unique requirement? We’re your unique solution. Simply tell us what you need and we’ll tailor support solutions specific to your business.

When your business grows we will a) congratulate you and b) add to your team as quickly as needed to meet your new demands.

Do you like saving money? Ok, that was a trick question. With no social security or employee taxes to worry about, Horatio is your cost-saving solution.

Hidden fees. You won’t find them at Horatio. Our pay-by-hour pricing model is simple and (some would say) perfect for startups and fast growing companies.

WE KNOW YOUR TECH STACK

Here’s some of the software we use.
Can’t spot yours? Well, we’re quick learners.

OUR CLIENTS LOVE US

“Horatio has been an invaluable and strategic partner to Dr. Squatch, from starting off with just a few agents, to now managing a small army!”

Alex Uruchurtu

Chief Product Officer - Dr. Squatch

“Horatio is not an outsourced firm for us – they’re part of the team. They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year. “

Ryan Lupberger and Zach Bedrosian

Co-Founders of Cleancult

“We have had a fantastic experience with the Horatio team this past year. They are fully immersed in our company culture which was a big reason why we decided to go this route. The team members are talented, hard-working, and dedicated to helping us hit our goals. We are looking forward to a great future together!”

Nicole Mavraganis

Director of Sales - Zola

“We cannot say enough good things about the Hire Horatio team. From their leadership to our everyday agents, we have been nothing but impressed. Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives. Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough.”

Sam Avoian

Director of Customer Experience - This Saves Lives

“Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”

Steve O’Dell

Founder - Tenzo Tea

“Horatio allows us to focus on building our core business while Horatio builds our customer service vertical. It feels like we are all one company. Our customers love working with Horatio and so do we!”

Laura Wright

Senior Operations Manager - The Inside

“We view Horatio as part of our team and I’m very happy to have brought them on board. They’re very reliable, high touch and great partners. All of the associates have exceeded our expectations and improved our overall customer experience. We’re grateful for them!”

Luana Barbosa

Head of CX and Marketing - Starface World

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