Retail & E-commerce
Elevate Your Retail & E-commerce Game with Customer-Focused Solutions
Deliver a new level of customer experience with cutting-edge technology, world-class talent, and innovative strategies.
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Pushing beyond boundaries to
excel in e-commerce
Elevating the retail experience with omnichannel customer support
In the dynamic realm of e-commerce where customer experience is king, being everywhere your customers are is the key to reigning supreme.
We understand the unique challenges faced by retail businesses with both online and brick-and-mortar presence, and that's where the magic of omnichannel support comes into play.
What we do
Customer Service
- Chat/Email
- Phone
- In-app
- Text
- Social Media
Back Office Support
- Billing Management
- Inbound Sales
- Lead Generation and Qualification
- AI Services
- Data Annotation
Technical Support
- Troubleshooting Solutions
- Digital & Voice Tech Support
- Security Helpdesk
- Remote Support Services
- Quality Assurance
Content Moderation
- Community Management
The outsourcing advantage
Cost Savings
In the retail and ecommerce sector, leveraging outsourcing can effectively reduce operational costs by eliminating expenses associated with hiring, training, and maintaining infrastructure.
Specialized Expertise
Whether it's digital marketing, customer service, data analysis, or supply chain management, partnering with experts in these fields can significantly enhance the quality of operations.
Agility and Focus
Channel your energy towards driving innovation, enhancing customer experience, and pursuing strategic growth initiatives with more agility and focus, while we support you every step of the way.
Don’t take our word for it
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
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