AI Implementation
Scale your operations with custom AI solutions.
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Industry Excellence
Powering better experiences, together
At Horatio, we collaborate with top-tier technology partners to deliver seamless, high-impact customer experiences. Our world-class talent is trained across leading platforms, enabling us to help brands unlock the full potential of their CX stack.
Premier Partner
Zendesk
Zendesk is a leading customer support platform that enables scalable, omnichannel service operations with automation, analytics, and enterprise-grade flexibility.
Visit websiteDixa
Dixa is a conversational customer service platform that helps teams deliver fast, human-centered support across channels while maintaining operational efficiency.
Visit websiteGladly
Gladly is a customer service platform built around people, not tickets, empowering teams to deliver personalized support and build long-term customer relationships.
Visit websiteYotpo
Yotpo helps eCommerce brands strengthen customer relationships through reviews, loyalty programs, and SMS, supporting retention and long-term growth.
Visit websiteAda
Ada is an AI-powered support platform that automates customer interactions, helping teams scale efficiently while maintaining fast and accurate resolutions.
Visit websiteLoris
Loris uses AI-driven conversation intelligence to improve support quality, enabling teams to deliver more consistent, empathetic, and effective customer interactions.
Visit websiteMedallia
Medallia is a customer experience platform that captures and analyzes feedback to help organizations improve service quality and drive better business outcomes.
Visit websiteAircall
Aircall is a cloud-based phone system built for modern support and sales teams, enabling seamless communication, integrations, and real-time collaboration.
Visit websiteGorgias
Gorgias is a helpdesk platform designed for eCommerce brands, enabling fast, automated customer support deeply integrated with online store operations.
Visit websiteKodif
Kodif AI is a low-code automation platform that fully resolves complex e-commerce tickets like returns, refunds, and order changes.
Visit websiteHark
Hark is an AI-powered customer experience platform that replaces traditional support forms and surveys with video, audio, and screen recordings.
Visit websiteTidio
Tidio is an AI-driven customer service platform trusted by over 300,000 businesses. Combining live chat, omnichannel help desk, and their advanced Lyro AI agent, Tidio automatically resolves up to 70% of support tickets.
Visit websiteGet more from your CX stack
Technology is only as powerful as its execution. Horatio helps brands implement and optimize platforms like Zendesk, ensuring every workflow, automation, and integration is built to support real customer needs. The result is a CX operation that's efficient, scalable, and fully aligned with your growth.
CRM Implementation
Streamline your ticketing and support workflows.
Check out Zendesk Implementation ServicesPartner with Horatio
Hire Horatio delivers world-class customer experience solutions, and we believe in growing together with our partners. We're looking for ambitious, innovative businesses and organizations from all industries to collaborate with us and achieve extraordinary results.
If you're ready to unlock new opportunities and scale your business alongside a leading customer experience partner, we'd love to hear from you.
Let's connect and create a meaningful impact, together.
Our Partners
Hear it from our clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Choose an outsourcing solution that boosts your efficiency, fuels company growth with top-notch performance, and scales your business with high conversion rates. All at lower costs. Hire Horatio for quality results at a better value — 80% ROI increase and save 50% compared to in-house teams.