Advancing Financial Management for Education
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Read story →Edtech CX Outsourcing
EdTech outsourcing designed to support learners and scale with you
Deliver better learner experiences, enhance operations, and scale globally with Horatio’s outsourced teams.
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From 24/7 student support to instructor enablement and curriculum QA, we specialize in high-quality EdTech operations that combine education fluency with CX excellence.
90%
CSAT Score
93%
QA Score
93%
Compliance Score
EdTech services that enhance learning, engagement, and growth
From 24/7 student support to instructor enablement and curriculum QA, our teams manage the behind-the-scenes workflows that improve learner satisfaction, streamline operations, and scale with your platform’s growth.
Learner & Student Support
Responsive, multilingual support to help students navigate platforms, troubleshoot access issues, and stay on track with their coursework.
- Account and login troubleshooting
- Enrollment help and course navigation
- Live class access support
- FAQs, chatbot support, and ticketing systems
Certified to support learners, platforms, and privacy
Horatio is SOC 2 Type II and PCI DSS certified, with HIPAA-compliant operations and restricted-access zones for teams handling sensitive academic or learner data. Our infrastructure and training ensure educational institutions and tech providers stay compliant and secure.
Why EdTech leaders choose Horatio
We bring education fluency, CX precision, and scalable support operations to help platforms grow without sacrificing learner satisfaction.
Education-savvy agents
Our teams are trained on LMS platforms, pedagogy, and accessibility standards. We provide knowledgeable, friendly support that earns student trust and lightens the load on instructors.
Built-in flexibility
EdTech demand isn’t static. We scale with you during enrollment surges, semester starts, or regional launches, with trained backup agents ready to step in.
Real-time feedback loops
We connect support operations with your product and content teams. That means surfacing insights about UX, bugs, or common learner challenges, not just closing tickets.
Omnichannel by design
Whether your students prefer mobile chat, phone, email, or in-app messaging, we deliver consistent, brand-aligned service across every touchpoint.
AI + human balance
We support AI tools like chatbots and LMS copilots, but step in when empathy, judgment, or troubleshooting are required. Our hybrid approach improves resolution quality and satisfaction.
Proven quality standards
With an industry-leading 93% QA score, we ensure every learner and educator interaction reflects your brand promise.
The people behind your platform’s success
We build support teams who understand the emotional, academic, and logistical needs of your learners and instructors. Our people-first approach fuels stable, scalable operations across every time zone.
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Culture of care
Our agents benefit from wellness programs, learning support, and task rotation, so they can provide thoughtful support without burnout.
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EdTech-ready training
All agents undergo training in LMS tools, accessibility, and education workflows before launch.
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Low turnover, high trust
With annual attrition under 2%, your learners get consistent help from professionals who know your platform inside and out.
04
Nearshore excellence
Meet your team in person in the Dominican Republic or Colombia, where we hire for empathy, intelligence, and tech fluency.
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Continuous skill development
Ongoing training programs and upskilling initiatives keep our teams sharp, adaptive, and aligned with evolving client needs. Through regular coaching and professional development, our agents stay up to date with new tools, workflows, and best practices.
Hear it from our clients
Loved by the platforms powering digital education
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Case Studies
Scaling education through people, process, and care
From improving learner satisfaction to accelerating onboarding and global expansion, explore how leading EdTech platforms partnered with Horatio to scale smarter and support students better.
Transforming EdTech Experience
How Horatio Elevated Customer Support for an EdTech Client
November 13, 2024
Read story →
Help & Support
Frequently Asked Questions
Have questions about outsourcing customer support with Horatio? Here are answers to some of the most common questions from companies exploring CX outsourcing.
Let’s improve learner outcomes together
Whether you’re scaling a platform, launching a new curriculum, or expanding globally, Horatio helps you deliver high-quality, multilingual, and platform-aligned support that keeps learners coming back.