Privacy Policy

1. Who We Are

Horatio provides customer experience, back-office, and business process outsourcing solutions for companies worldwide.

If you have any privacy-related questions or requests, you may contact us at any of the following emails:

Email:hello@horatiocx.com - itsecurity@hirehoratio.co

2. Information We Collect

We may collect the following categories of information:

A. Information You Voluntarily Provide

When you contact us, request information, apply for a opportunities , subscribe to updates, download resources, or submit forms, we may collect:

• Name
• Company name
• Email address
• Phone number
• Job title
• Country or location
• Any message or information you choose to provide

B. Automatically Collected Information

When you use our Website, we may automatically collect technical information about how visitors access and use the Website, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Date/time of visits
• General geographic region
• Clickstream and navigation behavior

C. Cookies and Similar Technologies

We use cookies, pixels, scripts, tags, and similar technologies to improve website functionality, understand website performance, and support our marketing efforts.

3. Tracking Technologies We Use

We use the following analytics and advertising technologies on certain pages of our Website:

Google Analytics

We use Google Analytics to measure website traffic, understand visitor engagement, and improve performance. Google Analytics may collect:

• Pages viewed
• Session duration
• Device/browser information
• Approximate geographic region
• Referral source

Learn more: https://policies.google.com/privacy

Microsoft Clarity

We use Microsoft Clarity to better understand user experience and improve website usability through aggregated analytics such as clicks, scrolling behavior, navigation patterns, and session interactions.

We configure Clarity to mask sensitive fields and minimize collection of sensitive information.

Learn more: https://privacy.microsoft.com/

LinkedIn Insight Tag

We use the LinkedIn Insight Tag to measure campaign effectiveness, understand professional audience engagement, and support business advertising efforts.

Learn more:https://www.linkedin.com/legal/privacy-policy

4. CRM and Contact Forms (HubSpot)

When you submit a contact form or request information through our Website, your information may be processed through HubSpot, our customer relationship management (CRM) platform, so that we can respond to your inquiry, manage communications, and maintain business records.

HubSpot may store contact details, communication history, and related business information submitted by you.

Learn more: https://legal.hubspot.com/privacy-policy

5. Important Notice Regarding Sensitive Information

Unless specifically requested through a secure channel, please avoid submitting sensitive personal information through website forms.

Examples include:

• Government ID numbers
• Financial account details
• Health or medical information
• Insurance information
• Passwords
• Highly confidential business information

If such information is required for a business relationship, we will coordinate through appropriate secure channels.

6. How We Use Information

We may use collected information to:

• Respond to inquiries and requests
• Provide information about our services
• Deliver requested resources or follow-up communications
• Manage sales and client relationship communications
• Improve website functionality and user experience
• Analyze website traffic and performance
• Measure marketing campaign effectiveness
• Recruit talent and process applications
• Maintain security and prevent fraud
• Comply with legal obligations
• Protect our legal rights

7. Legal Basis for Processing (EEA / UK Users)

Where applicable, we process personal data under one or more of the following legal bases:

• Consent
• Legitimate interests
• Performance of a contract
• Legal obligation

8. How We Share Information

We may share information with trusted third parties, including:

• Website hosting providers
• CRM providers (including HubSpot)
• Analytics providers
• Marketing and advertising platforms
• Recruiting platforms
• Professional advisors
• Authorities when legally required

We do not sell or share personal information for monetary compensation.

9. International Data Transfers

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including legal, regulatory, contractual, or legitimate business needs.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including legal, regulatory, contractual, or legitimate business needs.

11. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to personal information
• Correction of inaccurate data
• Deletion of personal data
• Restriction or objection to processing
• Withdrawal of consent
• Data portability
• Non-discrimination for exercising privacy rights

To exercise any rights, please contact:

hello@horatiocx.com

12. California Privacy Rights (CCPA/CPRA)

California residents may request information regarding categories of personal information collected, sources, purposes, disclosures, and deletion rights, subject to applicable exceptions.

We do not knowingly sell personal information.

13. Cookie Choices

You may manage cookies through:

• Our cookie consent banner and preference center
• Your browser settings
• Third-party opt-out tools

Cookies used on our Website may include:

• Essential cookies — required for security, fraud prevention, and core website functionality
• Analytics cookies — used to understand website performance, traffic, and usage patterns
• Marketing cookies — used to measure campaigns, support advertising efforts, and improve content relevance

Please note that disabling certain cookies may affect portions of website functionality.

Where required by applicable law, we may recognize browser-based opt-out preference signals, including Global Privacy Control (GPC).

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However,  while we work to protect information, no system can guarantee absolute security.

15. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

16. Children's Privacy

Our Website is intended for business audiences and is not directed to children under 13 (or equivalent minimum age in your jurisdiction).

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

18. Contact Us

For privacy inquiries, requests, or concerns:

Horatio
Email: hello@horatiocx.com - itsecurity@hirehoratio.co 

1111 Brickell Ave 10th floor suite 60, Miami, FL 33131