Revolutionize Gaming Quality
How Horatio Transformed a Gaming Studio’s Quality Assurance
October 23, 2024
Read story →Gaming CX Support Services
Boosting immersive gaming experiences through people, technology, and integration
Thriving in the gaming industry takes more than dynamic gameplay and stunning visuals. It requires seamless support, community connection, and operational excellence at every stage.
Example Eyebrow
We partner with gaming brands to unlock next-level engagement, leveraging world-class talent, innovative strategies, and tech-driven solutions to elevate player experiences, build loyalty, and boost performance.
90%
CSAT Score
93%
QA Score
24/7
Omnichannel Coverage
Tailored player support solutions built for the gaming world
Your game. Your players. Our goal. We deliver end-to-end support solutions purpose-built for gaming brands, enhancing player satisfaction, operational efficiency, and long-term growth.
Player Support (Pre- & Post-Launch)
From onboarding new players to troubleshooting in-game issues, we handle every interaction with care, speed, and precision.
Meet Horatio, where digital innovation meets player-first support
Horatio helps gaming brands scale smarter. Our gaming-specialized teams integrate seamlessly with your studio or support operation to enhance player satisfaction, drive retention, and streamline performance, so you can focus on building great games. Whether it’s launch day or live ops, we keep you connected to your players, delivering exceptional experiences while your core team stays focused on what they do best.
Stay true to your game’s identity
We become an extension of your studio. Mastering your tone, culture, and values so every player interaction feels like it came straight from your team. Authenticity builds trust. We help you protect it.
Support players everywhere they play
From Discord to in-game chat, email to social media, we meet your players on their terms. Our omnichannel support ensures seamless, always-on experiences that enhance engagement and retention.
Level up without the chaos
Whether it's a surprise viral moment, new expansion launch, or tournament weekend, our agile model flexes with your needs, keeping support smooth and stress-free during high-traffic events.
Deliver consistent player experiences
Maintain excellence across every channel with structured QA, calibrated feedback, and integrated monitoring. Our 93% QA scores drive player loyalty and operational excellence.
Unlock smarter, faster decisions
We don’t just gather data. We turn it into strategy. Real-time dashboards and feedback loops help you optimize support, track key KPIs, and elevate your entire CX playbook.
Protect your community and your brand
Player trust is everything. Our secure, compliant workspaces ensure your operations meet the highest standards for data protection and brand integrity.
Supporting the team behind your player experience.
Every interaction is part of the world you’ve created. Players don’t just engage with your product. They engage with your people. That’s why we’ve built Horatio around a culture where our teams don’t just support your game, they live it.
01
Wellness support that keeps teams game-ready
Clear minds, better outcomes. Our in-house program offers free, confidential access to licensed therapists, no referrals or delays.
02
Dynamic roles that keep agents sharp
Support in gaming shifts fast. We rotate agents across CX, moderation, trust & safety, QA, and tech support to keep them agile and engaged.
03
Focused spaces for high-performance support
Ergonomic setups, quiet zones, and wellness rooms create environments built for deep focus and quality player care.
04
Low turnover, lasting expertise
With low turnover, our agents grow with your game, delivering consistent support from people who know your world inside out.
05
Come see the difference
Visit our delivery centers in the Dominican Republic or Colombia. Meet your team and experience the culture behind your player support.
Customer Stories
What our gaming clients are saying
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
Cate Marques
Chief Experience Officer
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
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Case Studies
Real results from gaming brands
See how Horatio has helped top studios and gaming platforms elevate player satisfaction, streamline live support, and scale effortlessly during major launches, seasonal events, and viral growth moments.
Support that Scales
How Horatio Elevates Brands Through Social Media Service Excellence
May 21, 2025
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Redefining Entertainment
How Horatio Elevated Customer Engagement for a Leading Media Brand
January 29, 2025
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Help & Support
Frequently Asked Questions
Have questions about outsourcing customer support with Horatio? Here are answers to some of the most common questions from companies exploring CX outsourcing.
Keep players supported at every stage.
Whether you're gearing up for a global launch, expanding into new regions, or looking to elevate your live service operations, Horatio is here to help you deliver exceptional support at scale. Our player-focused teams are ready to become an extension of your studio bringing empathy, precision, and agility to every player interaction.