Travel & Hospitality
Enhance Your Customer Care with Customized Services
Deliver unparalleled customer care in travel and hospitality with Horatio’s custom solutions, powered by advanced technology and expert talent.
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Pushing beyond boundaries
with seamless outsourcing
Innovating within the hospitality industry at every step of the journey
With both local and global tourism on the rise, the travel and hospitality industry is becoming increasingly more competitive.
Horatio helps you break barriers with high-quality service, personalized interactions, and a broad range of services.
What we do
Customer Service
- Chat/Email
- Phone
- In-app
- Text
- Social Media
Back Office Support
- Billing Management
- AI Services
- Data Annotation
- Social Media Management
- Graphic Design
Technical Support
- Troubleshooting Solutions
- Digital & Voice Tech Support
- Security Helpdesk
- Remote Support Services
- Quality Assurance
Content Moderation
- Community Management
The outsourcing advantage
Scalability and Flexibility
Embrace the agility of external partnerships, swiftly adjusting to demand fluctuations and seasonal changes for optimized resource allocation during peak periods.
Enhanced Service Quality
Experience service excellence as partners adhere to rigorous standards, consistently crafting superior customer experiences to foster loyalty and renown.
Innovation & Technology Integration
Start a journey of tech innovation, where companies use advanced solutions to improve guest experiences with AI insights and personalized data.
Hear It from Our Clients
Don’t take our word for it
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonial
“I just can’t find another BPO of the same quality, of the same customer care, not just for our end customer, but also for me as a client, giving me that higher level of service. Horatio is really not like other BPO that you talk to. They can be as hands on or hands off as the client wants. I think that kind of flexibility and customization is really, really rare when it comes to BPOs”
“Horatio is really good at developing a culture around your company. They focus on the people, and every day they’re showing up motivated and excited to work with you. Horatio as an extension of your team is the best way to achieve success."
“I think what sets Horatio apart is the culture. The closeness that we have with the team is really unique. Horatio is very flexible and they really cater to each company's needs no matter how different they are, which creates a amazing level of understanding between both teams.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“Doubling in size multiple times over the course of the year is amazing.They’ve always been really incredible and able to rise to the occasion and scale up the team very, very quickly. We’ve been able to maintain extremely high quality and match our internal team with CSAT scores well into the 90s consistently.”
“I can always count on our horatio team to raise issues that they’re seeing with our customers. They’re always sharing their ideas and insights with us so we can partner together to find the best solutions. If you’re looking for a partner who will work with you to find the best way towards exceptional customer experience , Horatio is the way to go.”
Sydney Chestler & Sarah Dorsey
Customer Experience Senior Manager & Customer Service Lead
Watch the full testimonial![[object Object]](/_next/image?url=https%3A%2F%2Fimages.prismic.io%2Fhoratio%2FZmBawpm069VX1ekf_Guide-to-Customer-Success-1536x1024.jpg%3Fauto%3Dformat%2Ccompress&w=3840&q=75)