Outsourced
Quality Assurance
Ensure top-tier service quality with Horatio’s customized QA solutions.
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Unleashing business excellence
through quality
Your Trusted outsourced
quality assurance
destination
Assure success with elevated business quality with an average QA score of 98%.
Our offerings
What sets us apart
Real-Time Feedback
Get instant feedback and improve every aspect of your business.
Low Staff Turnover
Achieve a low annual staff turnover rate of just 2%.
Cutting-Edge Technology
We know your softwares + incorporate AI to drive efficiency.
We know your tech stack
We’ll let the numbers speak
Hear It from Our Clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”