Outsourced
Tech Support
Optimize your tech support operations with Horatio’s bespoke solutions.
Scroll to learn more
Take your support to new heights
Your one-stop outsourced
tech support hub
Receive customized tech support to meet your every requirement with our team of experts.
Our offerings
What sets us apart
Quality Assurance
Maintain an average QA score of 98%.
Real-Time Feedback
Get instant feedback and improve every aspect of your business.
Low Staff Turnover
Achieve a low annual staff turnover rate of just 2%.
Cutting-Edge Technology
We know your softwares + incorporate AI to drive efficiency.
We know your tech stack
We’ll let the numbers speak
Hear It from Our Clients
Don’t take our word for it
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
“It impresses me every day how well our team really understands what we're building and what we're doing and how to best serve our community. My only regret is not working with Horatio earlier.”
"You can have average technology, average processes, average tools, but if you have great people, it tends to greatly influence the customer interactions. So I would say the best part is the people."
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”