Building amazing client relationships one interaction at a time
We help rapidly scaling companies transform their
support operation into a profit center while increasing CSAT and satisfaction scores
Horatio’s specialty revolves around working with rapidly scaling startups and enterprises and providing a dedicated omnichannel customer support team that speaks your brand and is proud of it. We’ve worked with startups and businesses of all sizes from pre-launch companies to venture-backed unicorn status companies and beyond. We are also happy to work alongside your existing team across all channels
YOUR CUSTOMERS DESERVE EXPERTS
Every customer interaction is an opportunity to build a relationship, and earn a client for life. At Horatio, we understand the importance of having a high quality team proud to represent your brand voice and values. That is why we only provide 100% dedicated agents who work exclusively for you no sharing of resources! Our clients view their employees like any other remote employee and truly integrate them into their team. We hire to match you
with agents that have an interest in your company. Each client’s hiring is tailored to reflect your specific needs and values.
UPFRONT BENEFITS
ONGOING BENEFITS
Why settle?
Your customers deserve experts.
We understand how digital companies work (and what their users want). Our team optimizes and customizes your service and support solution to enhance customer experience.
Growth demands efficiency & excellence.
To gain and retain new customers, your service and support must continually improve. Our metrics- and performance-driven approach puts quality first to help you grow faster.
We speak your brand.
Customers care about your culture, voice, and values. We respect your unique brand, and will make sure it’s integrated into every single service or support interaction.
Turnover cycles are slowing you down.
With low retention on support teams, companies waste tons of resources recruiting, hiring, and training. Horatio handles it all for you: Train us once, then rely on us.