How to Keep your Employees Happy and Motivated during the Last Week of 2020
With the Covid-19 crisis still ongoing and the holiday season raging in all its quarantined glory, agents are likely to face a host of challenges, the usual ones that come with the job and some unprecedented ones. As such, maintaining employee morale this holiday season might not only require a bit of effort but also […]
Getting Live Chat Right: Real Time, Real Talk.
Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your competitors and exceed your sales and retention goals. It should come as no surprise that customers prefer live chat […]
Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-commerce Prepared?
Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected boom in online sales? Well, while it may seem counterintuitive, the Covid-19 crisis […]
Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud
Rita has been working in the customer experience industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s profile on Instagram and noticing that a former colleague, Jose, was one of the company’s co-founders. Her […]