How to Keep your Employees Happy and Motivated during the Last Week of 2020

With the Covid-19 crisis still ongoing and the holiday season raging in all its quarantined glory, agents are likely to face a host of challenges, the usual ones that come with the job and some unprecedented ones. As such, maintaining employee morale this holiday season might not only require a bit of effort but also […]

Getting Live Chat Right: Real Time, Real Talk.

Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your competitors and exceed your sales and retention goals. It should come as no surprise that customers prefer live chat […]

Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud

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Rita has been working in the customer experience industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s profile on Instagram and noticing that a former colleague, Jose, was one of the company’s co-founders. Her […]