People Experience Coordinator

Santo Domingo, Dominican Republic

Full time

Human Resources

Experienced Professional

Position Summary: 

Horatio is looking for a highly energetic and results driven People Experience Coordinator to grow our amazing team. The People Experience Coordinator role is the day-to-day connection point in providing guidance and support to all employees at Horatio. This is an employee facing role where being service minded with a proactive attitude is essential for success.

As our People Experience Coordinator, you will be responsible for helping to find, develop, motivate and retain the team at Horatio. You will act as a champion for the company culture and will support the company executives and team leaders, allowing the company to develop and grow quickly. We want to make Horatio a great place to work, where we build a great team, where people are challenged to do their best work, and where everyone can make a difference. Exceptional people deserve the best that we can provide in terms of working environment and support. We trust our people and provide them with the freedom to make choices that work for them and their loved ones. As our People Experience Coordinator you will be responsible for helping us build and support this exceptional group of people. 



• Bachelor’s degree and at least one year of experience, or an equivalent combination of education and experience

• Ability to multitask, react quickly, solve problems and obtain results under pressure

• Bilingual English/Spanish. Ability to conduct business conversations in both languages including the ability to read and write

• Excellent interpersonal and customer service skills

• Ability to act independently

• Ability to display flexibility, creativity, and develop innovative solutions.

• Ability to be a team player

• Strong interpersonal skills; must be able to work effectively as part of a project/program team and foster team cooperation

• Strong analytical and problem-solving skills

• Previous work experience in an office environment. Excitement about absorbing and contributing to Horatio’s dynamic startup culture!

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right – working at Horatio will be much different than anything you’ve ever done before.  At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much!

We offer free breakfast, snacks, and lunch on certain days of the week. Since we’re a family, we do a lot of events together outside of the office as well (concerts, sports games, happy hours, and more!). At Horatio, it’s about building a family and community where everyone feels comfortable to do their best work and also wants to build a career at a fast growing company. 

We believe gratitude and grace go hand in hand and that how we engage with and support each other should matter as much as the care we extend to our amazing clients. We also believe that we have the opportunity to influence the experiences we have in the workplace and can make a difference through what we do and how we do it. Together we are strengthened by our organizational values and attributes, and energized by our potential. Your ability to serve others, uphold our code of conduct and workplace practices, and model our core values and attributes will be at the center of your success!


After successfully passing a background check, you can expect a fast paced, changing environment that includes frequent deadlines and the need to multitask competing priorities each day. You can anticipate extensive use of a computer, (including Word, Excel and PowerPoint), phone, and high volumes of email and chat. You should expect to consistently apply your strong English fluency when speaking with others, reading work related materials, and creating written correspondence.


Bottom line, our team believes you can experience incredible growth and have one of the most meaningful experiences in your career at Horatio. 


About Horatio:

Based in New York City, with teams in the Dominican Republic, Horatio is a leading provider of white-glove customer experience and omni-channel support outsourcing services. At Horatio, we like to say “do what you do best, and hire Horatio to do the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provide a handpicked team to execute it. Horatio’s number one focus is on providing high-touch, brand-focused customer support. Our team is equipped with state-of-the-art technologies and expertise to ensure a great customer experience every time.