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There is No One-Size-Fits-All Solution when it comes to CX

There is No One-Size-Fits-All Solution when it comes to CX

There is no one-size-fits-all approach when it comes to customer experience. According to the Harvard Business Review, CX is “the sum-totality of how customers engage with your company and brand, not just in a snapshot in time, but throughout the...

Empathy is the Core of Quality Customer Experience: Understanding Empathetic CX and why automation can never replace the Human Connection

Empathy is the Core of Quality Customer Experience: Understanding Empathetic CX and why automation can never replace the Human Connection

Empathy is a term often used in relation to Customer Experience, but in order to understand its importance, it is vital to spell out what it is.  A straightforward definition of empathy (according to Merriam-Webster) is:  “Empathy is the...

Why Brands are leveraging TikTok to revolutionize their customer experience and increase sales

Why Brands are leveraging TikTok to revolutionize their customer experience and increase sales

Providing an exceptional experience for consumers is incredibly vital in maximizing customer loyalty and maintaining retention. TikTok is the new kid on the block when it comes to CX channels by leveraging your loyal clients to post organic content...

AI & CX: Why This Symbiotic Relationship is Vital to the new frontier of Customer Experience

AI & CX: Why This Symbiotic Relationship is Vital to the new frontier of Customer Experience

The Global AI Agenda, an MIT report from March 2020, found that customer care was one of the top use cases for AI. 60% of respondents said they believe “AI will play a role in 11 percent to 30 percent of their processes.”  The overall implementation...

The Impact of Customer Experience for Crypto

The Impact of Customer Experience for Crypto

With the growth of Cryptocurrencies over the past five years, an often overlooked question is – who is the crypto customer and what is crypto CX? When it comes to buying, selling and trading crypto, the needs of the consumer are not always straightforward....

Entrepreneurs are Tapping into Employees on a Booming Island Nation With 11% Growth

Entrepreneurs are Tapping into Employees on a Booming Island Nation With 11% Growth

When e-commerce boomed during the pandemic, Jose Herrera and his two partners were at the ready with a call-center business. They had started Hire Horatio in 2018 after meeting at Columbia University, and quickly pivoted to focus on businesses growing...

CX Trends in 2022

CX Trends in 2022

During 2021, commerce and retail was all over the map. Some industries thrived while others floundered due to the ongoing pandemic and labor shortages, supply chain disruptions and other unforeseen challenges. That said, in general, e-commerce grew...

Can a rewards program build customer loyalty?

Can a rewards program build customer loyalty?

Today, more than ever, businesses are looking into new strategies of providing the best value to customers – a value-prop they can’t get anywhere else. Everyone wants to stay alive and remain competitive amid the pandemic. The thing is, loyal...

4 Ways to Improve the Quality of Your Customer Service Team

4 Ways to Improve the Quality of Your Customer Service Team

This is a guest post contributed by Klaus. Nine out of ten customer support leaders believe that customer expectations are higher than ever. Do you agree?  If you’re nodding your head, you’re on the right track. But chances are your competitors...

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