The Ultimate Guide to Providing Exceptional CX During BFCM

In today’s technological and customer-centric world, most organizations, big and small, collect customer data. However, the question remains, are companies leveraging this data in an efficient and useful manner? Furthermore, how is this data helping...

Knowing Your Customer (KYC) is defined as being a “standard due diligence process used most often by financial companies to assess and monitor customer risk and verify a customer’s identity.” In short, KYC ensures a customer’s identification...

When it comes to flourishing organizations, while their business models may be different, one thing that they typically have in common is that they do not lower expectations in order to meet performance goals On the contrary, these successful businesses...

National Hispanic Heritage Month kicks off today. Each year on Sept. 15th Hispanic Heritage Month (HHM), celebrates U.S. Latinos, our rich culture, and diverse history. The history of HHM is interesting. While the official celebration began in 1968...

The national  “war for talent” has been happening for the last decade or so but since COVID-19 became a reality, it has taken on new heights in North America and beyond. In July 2021, according to Korn Ferry, U.S. employers reported the highest...

Outsourcing can sometimes get a bad wrap. Historically, it was sometimes viewed as commoditized or just a cost on a P&L Statement. We started building Horatio with the intent of proving that these notions were the exact opposite of reality. Recently,...

When most people hear the words “Alexa” or “Siri” they immediately think of voice technology. Voice technology, whether or not you are even familiar with the term, is a large part of people’s everyday lives. Anytime you hear a “press 1...

A recent Forrester’s survey found that in the first half of 2022, nearly 20% Of Brands have reported a Drop In Customer Experience Quality.  This, unfortunately, is not terribly surprising as in addition to COVID, in 2022 businesses have been...

With the recent success of Netflix documentary “Tinder Swindler” viewers’ attention has been brought to the growing world of dating app scams. The documentary follows the victims of Shimon Hayut, who went by Simon Leviev, posing as a Russian...