How brands can give the gift of CX this Holiday

Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...

Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY  Ahí nace ¡Hire Horatio!  Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...

Companies are getting better at enticing and retaining their most important resources: their employees. Businesses reap big benefits by ensuring their employees feel a sense of belongingness. Often, however, it can feel daunting on where to start when...

More than ever before, amid the pandemic and current global economy, every business depends on customers to not only survive but thrive. As cliché as it may be, first impressions fundamentally matter. Turning a first-time customer into a repeat customer...

Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...

We know, it sounds a little clickbait-ish… but for once, the fantastic headline is not only true – it might actually be modest! There is actually a single website addition that can raise your revenue by an average of 40 percent or more. ...

Jose came to America from the Dominican Republic for college. Upon graduation, he got a start in business in Wall Street, where he helped rebuild Morgan Stanley’s Latin American portfolio. After eight years, he decided to go to business school....

Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...

Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your...