Horatio
Back-Office Outsourcing: The Leading Strategy for Business Optimization

Back-Office Outsourcing: The Leading Strategy for Business Optimization

Back-office operations are intrinsically linked to the success of a business, even when they aren’t directly related to the actual product or service being provided. In fact, despite being fundamental in all companies, not enough time or resources...

How to Handle the Most Common Customer Complaints in 2023

How to Handle the Most Common Customer Complaints in 2023

Customer complaints are a natural consequence of doing business; no matter how good your customer service is, they cannot be avoided. Despite how uncomfortable they might be, avoiding them is not the best option, as they actually provide an opportunity...

Customer Service vs. Customer Experience: What To Know

Customer Service vs. Customer Experience: What To Know

Customer service and customer experience are a big part of building a brand’s image, making them essential to a company’s success. Nonetheless, these are two concepts that tend to be easily mixed up despite being different processes.   The...

Top 5 CX Softwares to Incorporate in 2023

Top 5 CX Softwares to Incorporate in 2023

Customer experience (CX) software is a type of technology that helps businesses improve the way they interact with their customers. It can be used to manage customer interactions, gather customer feedback, and analyze customer data to identify trends...

Customer Experience (CX) Trends in the New Year (2023)

Customer Experience (CX) Trends in the New Year (2023)

Customer Experience will continue to be a “Brand Protector” As brands, small and large, learned in 2022, the unthinkable can happen constantly. From global supply chain issues (which can yield shipping delays), brands had to pivot and be upfront...

Content Moderation Services & Why they are Imperative to your Brand’s Reputation

Content Moderation Services & Why they are Imperative to your Brand’s Reputation

Content moderation is classically defined as “the process of ensuring user-generated content that must uphold the platform-specific rules and guidelines while establishing its suitability for publishing.” This can include from images, ads, and...

Powerful E-commerce Growth Tips for Small Businesses

Powerful E-commerce Growth Tips for Small Businesses

E-commerce has grown exponentially in the last few years, turning the industry into an everchanging and innovative space. On top of this, there has also been a positive growth towards business ownership, prompted by the tremendous job losses of the...

How to Update Your CX Strategy in Time for the New Year

How to Update Your CX Strategy in Time for the New Year

Businesses need help to improve the customer experience, which is one of the most effective ways companies can use to build their competitive advantage. A customer experience strategy is very important to the success of a business. It makes you stand...

Horatio Milestones, Fall 2022: Stevie and Inc.’s Power Partners Awards

Horatio Milestones, Fall 2022: Stevie and Inc.’s Power Partners Awards

Fall 2022 has been an exciting season at Horatio. We have achieved two major milestones that are thanks to each and every member of the Horatio team. These accolades are not just statues or awards for us – they are markers of our collective work...

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