Horatio Insights
Customer Experience Mistakes Harming your Revenue and How to Solve them
Customers are the center of a successful modern company. Without customers, there would be no sales and, consequently, no revenue. Furthermore, during this digital age, customer experience plays a big role in the decision-making process of consumers....
Jan 24, 2023
Back-office operations are intrinsically linked to the success of a business, even when they aren’t directly related to the actual product or service being provided. In fact, despite being fundamental in all companies, not enough time or resources...
Jan 18, 2023
Customer complaints are a natural consequence of doing business; no matter how good your customer service is, they cannot be avoided. Despite how uncomfortable they might be, avoiding them is not the best option, as they actually provide an opportunity...
Jan 12, 2023
Customer service and customer experience are a big part of building a brand’s image, making them essential to a company’s success. Nonetheless, these are two concepts that tend to be easily mixed up despite being different processes. The...
Jan 05, 2023
Customer experience (CX) software is a type of technology that helps businesses improve the way they interact with their customers. It can be used to manage customer interactions, gather customer feedback, and analyze customer data to identify trends...
Dec 28, 2022
Customer Experience will continue to be a “Brand Protector” As brands, small and large, learned in 2022, the unthinkable can happen constantly. From global supply chain issues (which can yield shipping delays), brands had to pivot and be upfront...
Dec 20, 2022
Content moderation is classically defined as “the process of ensuring user-generated content that must uphold the platform-specific rules and guidelines while establishing its suitability for publishing.” This can include from images, ads, and...
Dec 15, 2022
E-commerce has grown exponentially in the last few years, turning the industry into an everchanging and innovative space. On top of this, there has also been a positive growth towards business ownership, prompted by the tremendous job losses of the...
Dec 13, 2022
Businesses need help to improve the customer experience, which is one of the most effective ways companies can use to build their competitive advantage. A customer experience strategy is very important to the success of a business. It makes you stand...
Dec 06, 2022
Fall 2022 has been an exciting season at Horatio. We have achieved two major milestones that are thanks to each and every member of the Horatio team. These accolades are not just statues or awards for us – they are markers of our collective work...
Dec 07, 2022