Horatio
CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY  Ahí nace ¡Hire Horatio!  Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...

Employee Benefits to Attract top-tier Talent

Employee Benefits to Attract top-tier Talent

Companies are getting better at enticing and retaining their most important resources: their employees. Businesses reap big benefits by ensuring their employees feel a sense of belongingness. Often, however, it can feel daunting on where to start when...

The Key to Converting Customers into Brand Loyalists

The Key to Converting Customers into Brand Loyalists

More than ever before, amid the pandemic and current global economy, every business depends on customers to not only survive but thrive. As cliché as it may be, first impressions fundamentally matter. Turning a first-time customer into a repeat customer...

5 Tips to Navigate Difficult (but necessary) Workplace Conversations

5 Tips to Navigate Difficult (but necessary) Workplace Conversations

Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...

Want 40% More Revenue? Use Live Chat

Want 40% More Revenue? Use Live Chat

We know, it sounds a little clickbait-ish… but for once, the fantastic headline is not only true – it might actually be modest! There is actually a single website addition that can raise your revenue by an average of 40 percent or more. ...

Drive Profit with Purpose Podcast: Q & A with Jose Herrera, CEO and cofounder of Horatio 

Drive Profit with Purpose Podcast: Q & A with Jose Herrera, CEO and cofounder of Horatio 

Jose came to America from the Dominican Republic for college. Upon graduation, he got a start in business in Wall Street, where he helped rebuild Morgan Stanley’s Latin American portfolio. After eight years, he decided to go to business school....

Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?

Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?

Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...

Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud

Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud

Rita has been working in the customer service industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s...

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