How brands can give the gift of CX this Holiday
Every year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in midsummer and “Christmas in July,” once just an expression for mid-summer sales, now almost seems to be about the...
Sep 23, 2021
Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...
Sep 21, 2021
Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY Ahí nace ¡Hire Horatio! Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...
Sep 17, 2021
Companies are getting better at enticing and retaining their most important resources: their employees. Businesses reap big benefits by ensuring their employees feel a sense of belongingness. Often, however, it can feel daunting on where to start when...
Aug 25, 2021
More than ever before, amid the pandemic and current global economy, every business depends on customers to not only survive but thrive. As cliché as it may be, first impressions fundamentally matter. Turning a first-time customer into a repeat customer...
Aug 20, 2021
Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...
Aug 19, 2021
We know, it sounds a little clickbait-ish… but for once, the fantastic headline is not only true – it might actually be modest! There is actually a single website addition that can raise your revenue by an average of 40 percent or more. ...
Jul 27, 2021
Jose came to America from the Dominican Republic for college. Upon graduation, he got a start in business in Wall Street, where he helped rebuild Morgan Stanley’s Latin American portfolio. After eight years, he decided to go to business school....
Jun 24, 2021
Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?
Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...
May 28, 2021
Rita has been working in the customer service industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s...
May 28, 2021