Horatio
Understanding Customer Experience and its Benefits to Your Organization

Understanding Customer Experience and its Benefits to Your Organization

Customers are the backbone of your business. Making them happy is the best way to promote loyalty, repeat purchases, and grow your business. This begins by creating the best experience for your customers.  Statistics from GlobeNewswire show that...

Don’t forget the Customer Experience this Black Friday & Cyber Monday

Don’t forget the Customer Experience this Black Friday & Cyber Monday

This year, amid the pandemic supply chain shortages and recent shipping delays, consumers are already planning for the holidays well before the season. In fact, according to a new survey from logistics startup parcelLab and third-party research firm...

How brands can give the gift of CX this Holiday

How brands can give the gift of CX this Holiday

Every year, consumers may notice that it seems like the holiday season starts earlier and earlier. Halloween decorations appear in midsummer and “Christmas in July,” once just an expression for mid-summer sales, now almost seems to be about the...

CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

CX Insider Podcast: How Do Vision & Mission Statements Play the Lead Role in CX Delivery? With Jose Herrera

Episode Description Why are vision and mission statements often so overlooked? Most companies have them, but employees often don’t even know what they are. Jose Herrera, Co-Founder, and CEO of Hire Horatio, talks about the importance of these...

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Pesos Pesados Podcast – Un Podcast de Negocios: José lo dejó todo para dar un servicio Memorable

Episode Description De Goldman Sachs a Morgan Stanley De Wallstreet a SDQY  Ahí nace ¡Hire Horatio!  Escucha y conoce lo que Jose Herrera (@jherrerap) nos cuenta sobre la evolución de los contact centers y cómo el dominicano es capaz...

Employee Benefits to Attract top-tier Talent

Employee Benefits to Attract top-tier Talent

Companies are getting better at enticing and retaining their most important resources: their employees. Businesses reap big benefits by ensuring their employees feel a sense of belongingness. Often, however, it can feel daunting on where to start when...

The Key to Converting Customers into Brand Loyalists

The Key to Converting Customers into Brand Loyalists

More than ever before, amid the pandemic and current global economy, every business depends on customers to not only survive but thrive. As cliché as it may be, first impressions fundamentally matter. Turning a first-time customer into a repeat customer...

5 Tips to Navigate Difficult (but necessary) Workplace Conversations

5 Tips to Navigate Difficult (but necessary) Workplace Conversations

Difficult conversations, even at work, are a part of human interactions, as much as people try to avoid them. Oftentimes, uncomfortable conversations need to happen to clear the air or to address an elephant in the room. While rehearsing a conversation...

Want 40% More Revenue? Use Live Chat

Want 40% More Revenue? Use Live Chat

We know, it sounds a little clickbait-ish… but for once, the fantastic headline is not only true – it might actually be modest! There is actually a single website addition that can raise your revenue by an average of 40 percent or more. ...

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