Horatio
Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?

Online Sales Expected to Surge as Customers Stay Home for the Holidays. Is Your E-Commerce Prepared?

Here are some mind blowing numbers: According to recent reports, online sales are expected to increase anywhere from 18.5% to 35%, a sharp increase from 2019, a year where online sales jumped 14% from the previous year. So, what explains the expected...

Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud

Q&A: Horatio’s SVP of E-commerce and Operations – Rita Saoud

Rita has been working in the customer service industry for over 15 years, with extensive experience in managing global teams and multinational accounts. She joined Horatio as a business manager director in 2019, after coming across the company’s...

Getting Live Chat Right: Real Time, Real Talk.

Getting Live Chat Right: Real Time, Real Talk.

Quick resolution. These are the words most frequently used by customers when describing positive customer support interactions. As advertising costs continue to increase, having a robust chat strategy can help you differentiate your brand from your...

Q&A: Horatio’s COO – Alex Ross

Q&A: Horatio’s COO – Alex Ross

Alex is the COO of Horatio and is responsible for operations and client service. Prior to founding Horatio, Alex was a Vice President at J.P. Morgan’s real estate investment group. Alex also worked in the private bank at J.P. Morgan Asset Management....

Resource Allocation in Extraordinary Times: How Remote Customer Support Partners Can Optimize Cost Without Compromising On Quality

Resource Allocation in Extraordinary Times: How Remote Customer Support Partners Can Optimize Cost Without Compromising On Quality

The world is facing a massive public health and economic crisis, and there are few industries who will be immune to these shocks. It’s going to be a difficult next few months, but the strength and resilience our clients have demonstrated gives us...

Where is my package? Why is my order delayed? How honesty will keep your customers coming back for more

Where is my package? Why is my order delayed? How honesty will keep your customers coming back for more

Now is the time to rethink your customer communication strategy and display integrity, empathy, and a willingness to adapt in order to build long term partnerships that will outlast the pandemic. We have outlined a few key steps that you can take to...

5 Tips to Improve Your Returns and Refund Experience

5 Tips to Improve Your Returns and Refund Experience

Whether they come in following a busy holiday season or steadily in other times, returns and refunds are part of any ecommerce business. While it may sound like returns and refunds mean a loss of customer loyalty and revenue, it’s indicated that...