Industry Excellence
Fostering success in the outsourcing world
Horatio is reshaping outsourced customer experience through world-class talent and a deep commitment to both our clients and our team. Our award-winning approach reflects the excellence we bring to every partnership.
Hear it from our clients
Don’t take our word for it
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
“Our experience with Horatio has been nothing short of amazing. Our business actually is very involved. There is a lot of industry specific knowledge for the roles that they have here. So they've adapted very well. The customer service is outstanding.”
Justin Zemaitis
Co-Founder and Chief Insurance Officer
“The best part about working with Horatio is that they’re not just a vendor. They focus on being a strategic partner in every aspect of your business; the future of BPOs. Long gone are the days where contact centers are cost centers. Horatio turns a contact center into a profit center.”
Jarvous Freeman
Vice President of Operations
Disrupting the industry
Helping companies scale their business
Mar 10 2025
Horatio Hosts Successful Third Annual Client Summit, Spotlighting Innovation and Economic Development in Latin America
Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, hosted its third annual Client Summit in Santo Domingo. The event brought together 140 industry leaders, clients, and partners from retail...
Apr 28 2025
Horatio Honored As Dual Gold and Bronze Winner in 2025 Stevie® American Business Awards®
Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been named one of 2025 STEVIE® award winners in the 23rd annual American Business Awards. Jose Herrera, was awarded the gold medal...
Apr 01 2025
Inc. Names Horatio #27 on Its 2025 List of the Fastest-Growing Private Companies in the Northeast
Inc., the leading media brand and playbook for the entrepreneurs and business leaders shaping our future, today revealed that Horatio, the modern outsourcing company revolutionizing CX services and the BPO industry, has been ranked No. 27...
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Hire Horatio for quality results at a better value—80% ROI increase and save 50% compared to in-house teams.