WE'RE AN EXTENSION OF YOUR TEAM
Next generation BPO to help your business scale and grow


We are the trusted partner for some of the fastest-growing startups and enterprises in the world. Our on-brand customer support teams help them leverage CX as a revenue generator.
Our story
Horatio exists to help brand-focused, high-touch innovative businesses turn customer interactions into revenue generating opportunities. It all began when our founders Jose, Jared, and Alex met on their first day at Columbia Business School. That serendipitous moment led to a meeting of entrepreneurial minds and the creation of a new paradigm in customer support.
Jose, Jared, and Alex noticed that start-ups and small businesses struggle to meet customer demands. That’s why they launched Horatio, a next generation CX outsourcing firm dedicated to providing cost-effective omnichannel customer support that optimizes everything from integrating the latest CX technologies to improving workflows and monitoring customer satisfaction scores. Today, Horatio is the trusted choice of some of the leading ecommerce companies.


MEET JOSE, JARED, AND ALEX
Jose, Jared and Alex met on the first day of business school at Columbia University in September of 2017, the three had an immediate connection. The synergy between the three was instantaneous & they created Horatio – a mission-driven customer experience platform supporting today’s fastest startup & enterprise clients. Meet Horatio.
Jose (our CEO) helps set the strategic vision of Horatio and leads all growth, sales, marketing efforts for the company. Prior to Horatio, Jose was a Vice President at Morgan Stanley, overseeing the Latin American Investment Management institutional sales group. Originally hailing from the Dominican Republic, Jose was inspired to create a company that not only provides tech-enabled customer support for today’s fastest growing North American e-commerce businesses, but also one which creates opportunities locally & gives back to his native community.
Jared (our CFO) oversees all financial operations and client service for Horatio. Before Horatio, Jared was a Vice President at PineBridge Investments in their private equity group and worked as an investment banker at Nomura Securities and Goldman Sachs. Jared thrives in creating scalable processes that help build top-notch customer experiences for all of Horatio’s clients.
Alex (our COO) leads operational strategy & client service at Horatio. Alex has a background in investing and financial services – as a former Vice President in J.P. Morgan’s real estate investment group and having worked in the private bank at J.P. Morgan Asset Management. Alex’s strategic mindset has helped set Horatio apart by offering top-tier CX support that outperforms.
Our people are our backbone
Meet the people behind Horatio that create a meaningful difference in the BPO space
WANT TO JOIN THE HORATIO FAMILY?
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